Hard Rock Rug

At RugPrints, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a return and refund policy to address any concerns.

Returns: We accept returns within 7 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds: We only offer refunds in the event of a manufacturing mistake or defect. If you believe your item qualifies for a refund due to a manufacturing issue, please contact us immediately at contact@rugprints.com with details and supporting evidence (such as clear photos). Our team will review your case promptly and provide further instructions.

Non-Refundable Items: Please note that certain items are not eligible for return or refund, including:

• Customized or personalized rugs
• Items damaged due to misuse or improper care

Return Shipping: Customers are responsible for covering the cost of return shipping unless the return is due to a manufacturing mistake. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at contact@rugprints.com. Our dedicated customer service team is here to assist you every step of the way.

Thank you for choosing RugPrints. We appreciate your business and strive to provide you with the best possible shopping experience.

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Our production process typically takes 3 days, followed by shipping with delivery times ranging from 3 to 9 days. However, under certain conditions, shipping may take up to 20 days. Once shipped, you'll receive a tracking number to monitor your order's status. For international orders, please anticipate additional customs clearance time. If you have any questions, reach out to us at contact@rugprints.com.