STORE POLICY
Customer Care
-Contacting Customer Care
For any questions, concerns, or assistance, you can reach our Customer Care team through the following channels:
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Email: contact@rugprints.com
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Live Chat: Available on our website during business hours
To check the status of your order or track your shipment:
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Log into your account on rugprints.com
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Navigate to the "Orders" section to view your order history and current status.
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Click on the tracking number provided to view the shipping details.
If you have any issues accessing your account or tracking your order, please contact our Customer Care team for assistance.
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-Returns and Exchanges
If you are not completely satisfied with your purchase, we are here to help with returns and exchanges. Our policy includes:
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Return Window: You may return items within 7 of receipt.
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We only accept returns if there is a manufacturing fault.
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Condition: Items must be returned in their original condition and packaging.
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Return Process:
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Contact our Customer Care team to initiate a return.
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You will receive a Return Authorization (RA) number and return instructions.
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Ship the items back to us using the provided instructions.
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Refunds: Refunds will be processed within 7 days of receiving the returned items. Original shipping fees are non-refundable.
Privacy & Safety
We are committed to protecting your privacy and ensuring your personal information is secure. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website and use our services.
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We use the collected information for various purposes, including:
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To process and fulfill your orders.
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To communicate with you about your orders, account, or customer service inquiries.
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To improve our website, products, and services.
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To send you promotional materials, newsletters, and other information that may be of interest to you, with your consent.
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To detect, prevent, and address fraud, security breaches, or other potentially harmful activities.